By Stephanie Calhoun, CIC As I worked on my planning for 2020, I never anticipated that we would have to lead the team through a pandemic. As the Operations Manager of our Customer Service teams, I planned 2020 as usual; push…

Now with so many more people working from home because of the coronavirus pandemic, it’s a good time to review your off-site cybersecurity practices. Many — maybe even most — of the people now working from home have probably never…